COVID-19 Safety

We have worked hard to implement the most comprehensive evidence-based set of changes and policies to minimize risks during the pandemic, and we have paid careful attention to official recommendations and guidelines for healthcare settings to make appropriate updates to our policies as needed. Since we first re-opened in September 2020 following the start of the pandemic, we have always taken a thoughtful and cautious approach in making any changes to our COVID policies, often exceeding the formally recommended safety guidelines, and we are happy to introduce a new set of changes at Red Moon as of March 2023.

Updated Policies

Masks now Optional for Clients and Staff 

Beginning Sunday March 19, 2023 face masks will be optional for clients and staff. Should you prefer that your practitioner wear a mask while they work with you, we are more than happy to oblige (simply note this preference at the time of booking online or over the phone).

Given that our setting involves very limited contact between clients, we feel that at this point in time, those individuals who wish to take a greater degree of caution for themselves by wearing a mask and requesting their practioner wear a mask, can maintain virtually the same level of safety as when masks were required, while still allowing for those who are comfortable making the personal choice to not wear a mask.

Requesting a Verified Vaccinated Practitioner 

While virtually all our staff are vaccinated against COVID-19, because there is a possibility of a medical or other legally mandated exemption, if you would like to request a vaccinated or boosted therapist, please call the front desk to request this at the time of booking. Most of our staff have voluntarily signed disclosures allowing our front desk to share their vaccination status, which has been verified by our clinical director.

Reschedule if you are Sick or Exposed to COVID 

We have a strict policy against any staff or clients entering our center if they are experiencing symptoms of any infectious illness or recently exposed to COVID. We offer limited-time make-up sessions for anyone who has to cancel with less than 24 hours notice due to illness or COVID exposure (see our cancellation policy for details)

If you develop symptoms of any infectious illness including COVID (such as fever, cough, sore throat, runny nose, diarrhea, etc.), please contact the front desk as soon as possible to reschedule and wait until symptoms are resolved to come in.

If you are exposed to COVID within 5 days before your appointment, please contact the front desk as soon as possible to reschedule and wait until 5 days has passed since your last exposure and you have remained symptom-free and received a negative COVID test to come in (taken 3-5 after exposure, either one PCR or two rapids taken 24 hours apart).

If you are recovering from COVID, please wait at least 10 days after the onset of symptoms to come in for an appointment, and ensure you are fever-free for at least 24 hours without the use of fever-reducing medications and that symptoms are improving or resolved. It is only acceptable to return after 5 days with two negative rapid tests taken 24 hours apart on days 5 and 6 or later, and fever-free for over 24 hours with symptoms resolved (and then you must remain masked unless 10 days have passed since symptom onset).

Our COVID Safety Standards

We continue to maintain the highest standards of ventilation, air purification, disinfection and cleanliness in our center and we are proud that our protocols have led to almost no COVID transmissions in our center to date. As of March 2023, with close tracking by our clinical director, we have identified one transmission out of more than 13,000 appointments since we re-opened in September 2020.